Shipping delays on 24 - 30 Jun orders

Firstly, thank you for all your tremendous support! Since the announcement that all vape stores, including ours, will close from 1 July, there's been a big increase in orders (see vape regulation FAQ for more info). We had four or five times more orders per day in the last week we were open (24-30 June)! Our team is working as fast as possible to process all your orders but there is a shipping delay since we are behind in packing. The good news is, we're almost done!

If you haven't received a shipping confirmation yet, don't worry, you will receive one by Wednesday 10 or Thursday 11 July at the latest.

If you have received or when you receive a shipping confirmation, it means your order is with Australia Post for delivery to you.

Our sincerest apologies for this inconvenience and thank you again, sincerely, for your support and patience.


We ship from within Australia and offer personalised customer service along with fast shipping times.

All you need is love

We personally pack every order and treat each one with care.

All devices and e-liquids are carefully packaged and posted in a poly-cell padded envelope or a priority box, depending on the size of the order. E-liquids are always placed inside zip-lock bags.

While we take care in packing your order, we cannot be responsible for mistakes made by Australia Post including misdirected, lost, mistreated or damaged parcels. If your e-liquid is damaged in transit, it can cause the e-liquid to spill. Any spills will be contained within the zip-lock bag to avoid spilling on other items in the parcel.

Image of puppy in box

Tracking and delivery

Once an order has been processed and shipped, you will receive confirmation and a tracking number via email. On the day of your package arrival, you will receive notifications via SMS and/or email that your parcel is approaching its destination.

If no one is present to sign for the parcel, it will be sent to the nearest post office. You will then be notified via SMS, email and letter box of where to collect your parcel from. Please ensure that you have your ID with you when you collect your parcel from the post office.

Image of man holding a compass

Shipping within Australia

We ship orders from Monday to Friday until 12pm AEST (Australian Eastern Standard Time) each day. We will post your order:

  • the same business day if purchased before 12pm AEST
  • the next business day if purchased after 12pm AEST.

Please note: We do not ship on Australian public holidays.

Estimated time of delivery

  • Flat rate (standard post):
    • Within Queensland: 2 – 4 business days transit from day of postage.
    • To any other state: 3 - 8 business days transit from day of postage.
    • We offer FREE flat rate (standard post) shipping on orders over $100.
  • Express post:
    • Within Queensland: 1 – 2 business days transit from day of postage.
    • To any other state: 1 – 4 business days transit from day of postage.
  • Check our Coupons page for possible FREE express post (offers vary).

Transit times vary depending on your location (e.g. remote areas or areas outside capital cities). See Australia Post's Delivery speeds and coverage page for more information.

Please note: If your parcel has not arrived within the specified time, check your parcel tracking first to see the location of your package. If it’s not on its way to you, contact us and we’ll lodge an inquiry with Australia Post.

International shipping

We do not currently ship products internationally.

Postal redirects

We take no responsibility for delays, damage or lost parcels due to customer-requested redirects that are organised directly with Australia Post. Please ensure the address details provided at the time of your order are correct and  contact us prior to order dispatch if address details require updating/changing.


In adherence to Australia Post’s policy, loose lithium-ion batteries can only be posted by standard post (flat rate, by road) and not via express post (air) as they are deemed a dangerous good. They can present a fire and safety risk if transported by an air craft. Batteries inside a device are fine to send by air.

If your order contains loose lithium-ion batteries and you choose express post, we must send your items by standard post (flat rate).

We will refund you the difference if you paid for express post.

Image of a semi trailer