COVID-19 Australia Post shipping delays
Australia Post has advised us to expect domestic and international shipping delays as a result of the coronavirus pandemic. As such, our estimated delivery times for flat rate (standard) and express post may no longer be accurate. While they have temporarily suspended the next-day guarantee for express post, it is still the fastest way of receiving your parcel.
Australia Post has also changed the same-day dispatch collection times. See the 'Shipping within Australia' section below for more information.
We apologise for any inconvenience and thank you for your patience during this time.
We ship full time from within Australia and offer personalised customer service along with fast shipping times.
All You Need Is Love
We personally pack every order and treat each one with care.
All devices and e-liquids are carefully packaged and posted in a poly-cell padded envelope or a priority box, depending on the size of the order. E-liquids are always placed inside zip-lock bags.
While we take care in packing your order, we cannot be responsible for mistakes made by Australia Post including misdirected, lost, mistreated or damaged parcels. If your e-liquid is damaged in transit, it can cause the e-liquid to spill. Any spills will be contained within the zip-lock bag to avoid spilling on other items in the parcel.
Tracking and delivery
Once an order has been processed and shipped, you will receive confirmation and a tracking number via email. On the day of your package arrival, you will receive notifications via SMS and/or email that your parcel is approaching its destination.
If no one is present to sign for the parcel, it will be sent to the nearest post office. You will then be notified via SMS, email and letter box of where to collect your parcel from. Please ensure that you have your ID with you when you collect your parcel from the post office.
Shipping within Australia
COVID-19 Australia Post UpdateAs of Thursday 2 April, Australia post changed their collection times to two hours earlier as a result of the coronavirus. For VapourOxide customers this means you will now need to place your orders by 1pm AEST to ensure same-day dispatch.
We ship orders from Monday to Friday until 2:00pm AEST (Australian Eastern Standard Time) each day. We will post your order:
- the same business day if purchased before 1:00pm AEST
- the next business day if purchased after 2.00pm AEST
Please note: We do not ship on Australian public holidays.
Estimated time of delivery
- Flat rate (standard post): 2 – 6 business days transit from day of postage.
- Express post: 1 – 3 business days transit from day of postage.
- We offer FREE express post on orders over $100! See ‘Restrictions’ section below for orders that include batteries.
Transit times may vary depending on your location. Visit Australia Post for more information.
Please note: If your parcel has not arrived within the specified time, check your parcel tracking first to see the location of your package. If it’s not on its way to you, contact us and we’ll lodge an inquiry with Australia Post.
Due to COVID-19, international orders have been temporarily disallowed to all countries other than United Kingdom, New Zealand, Canada and the United States until further notice.
We ship to the US, Canada, UK and most major Europe nations (excluding the Pacific Islands). All international orders will be sent via Pack And Track International Post.
- We have a flat rate shipping fee of A$25 for all international orders.
- While registered post with tracking is our preferred shipping method, parcels may need to be sent by air mail with no tracking, depending on your location and postage restrictions.
- You are responsible for any duties that may apply in your country.
- We do not post batteries overseas due to air mail restrictions.
- Orders are posted from Australia and should be delivered in 4 to 15 working days, depending on your location.
Vapouroxide takes no responsibility for delays, damage or loss of parcels due to customer requested redirects direct with Australia Post. Please ensure the address details provided at the time of order are correct. Please contact us prior to order dispatch if address details require updating.
In adherence to Australia Post’s policy, loose lithium-ion batteries can only be posted by standard post (flat rate, by road) and not via express post (air) as they are deemed a dangerous good. They can present a fire and safety risk if transported by an air craft.
If your order contains lithium-ion batteries and you choose express post or qualify for free express post, we must send your items by standard post (flat rate).
We will refund you the difference if you paid for express post.