Contact Us

If you can't find an answer or solution to a vaping problem in our Frequently Asked Questions, get in touch with our friendly team who can answer all your vape questions.

We have a combined knowledge of over 40 years in the vaping industry so feel free to ask us anything vape related. No question is too complicated or too simple as we are here to help you have an extraordinary vaping experience!

Simply fill out the form below to email us a question. If this inquiry is related to your order, please remember to quote your order number.

Operating hours

    • Monday – Friday: 9am to 5pm (AEST*)
    • Weekends and all Australian public holidays: Closed

    Christmas operating hours

    Before you read on, we just want to wish you and your family, a very happy and safe, Christmas and New Year, and sincerely thank you for choosing us as your vape store this past year!

    For pre-Christmas order delivery, make sure you order by these Australia Post recommended dates.

    You can continue ordering through our website, even while we're taking a break over the Christmas Holidays, however, we don't pack orders on days we are closed. We have indicated the days we'll be open to process your orders below:

    Fri 22 Dec

    9am to 5pm (AEST)
    Orders placed after 1pm (AEST) this day will be processed and shipped on Thurs 28 Dec.
    Sat 23 Dec

    CLOSED
    Sun 24 Dec
    (Christmas Eve)

    CLOSED
    Mon 25 Dec
    (Christmas Day)

    CLOSED
    Tues 26 Dec
    (Boxing Day)

    CLOSED
    Wed 27 Dec

    CLOSED
    Thurs 28 Dec

    9am to 5pm (AEST)
    Packing orders received between 22 Dec to 1pm (AEST) today. Orders placed after 1pm (AEST) this day will be processed and shipped on Thurs 28 Dec.
    Fri 29 Dec

     CLOSED
    Sat 30 Dec

    CLOSED
    Sun 31 Dec
    (New Year's Eve)

    CLOSED
    Mon 1 Jan 2024
    (New Year's Day)

    CLOSED
    Tues 2 Jan

    9am to 5pm (AEST)

      *AEST (Australian Eastern Standard Time).

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