Shipping

We ship full time from within Australia and offer personalised customer service along with fast shipping times.

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All you need is love

We personally pack every order and treat each one with care.

All devices and e-liquids are carefully packaged and posted in a poly-cell padded envelope or a priority box, depending on the size of the order. E-liquids are always placed inside zip-lock bags.

While we take care in packing your order, we cannot be responsible for mistakes made by Australia Post including misdirected, lost, mistreated or damaged parcels. If your e-liquid is damaged in transit, it can cause the e-liquid to spill. Any spills will be contained within the zip-lock bag to avoid spilling on other items in the parcel.

Tracking and delivery

Once an order has been processed and shipped, you will receive confirmation and a tracking number via email. On the day of your package arrival, you will receive notifications via SMS and/or email that your parcel is approaching its destination.
 
If no one is present to sign for the parcel, it will be sent to the nearest post office. You will then be notified via SMS, email and letter box of where to collect your parcel from. Please ensure that you have your ID with you when you collect your parcel from the post office.
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Shipping within Australia

We ship orders from Monday to Friday until 2.30pm AEST (Australian Eastern Standard Time) each day. We will post your order:
  • the same business day if purchased before 2.30pm
  • the next business day if purchased after 2.30pm.

Please note: We do not ship on Australian public holidays.

Estimated time of delivery

  • Flat rate (standard post): 2 – 6 business days transit from day of postage.
  • Express post: 1 – 3 business days transit from day of postage.
  • We offer FREE express post on orders over $100! See ‘Restrictions’ section below for orders that include batteries.
Transit times may vary depending on your location. Visit Australia Post for more information.
 
Please note: If your parcel has not arrived within the specified time, check your parcel tracking first to see the location of your package. If it’s not on its way to you, contact us and we’ll lodge an enquiry with Australia Post.

Redirecting parcels

Please ensure that the address you supply at checkout is correct. We double check the addresses on every parcel that leaves our warehouse to make sure they match.
 
If you choose to personally redirect your parcel to an address other than the one you provided via Australia Post after we have placed it in the mail:
  • we will not be responsible if your package is lost or damaged
  • it may consequently delay the delivery of your parcel.
 
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International shipping

We ship to the US, Canada, UK and most major Europe nations (excluding the Pacific Islands). All international orders will be sent via Pack And Track International Post.
Please note:
  • We have a flat rate shipping fee of A$25 for all international orders.
  • While registered post with tracking is our preferred shipping method, parcels may need to be sent by air mail with no tracking, depending on your location and postage restrictions.
  • You are responsible for any duties that may apply in your country.
  • We do not post batteries overseas due to air mail restrictions.
  • Orders are posted from Australia and should be delivered in 4 to 15 working days, depending on your location.

Restrictions

In adherence to Australia Post’s policy, loose lithium-ion batteries can only be posted by standard post (flat rate, by road) and not via express post (air) as they are deemed a dangerous good. They can present a fire and safety risk if transported by an air craft.
 
If your order contains lithium-ion batteries and you choose express post or qualify for free express post, we must send your items by standard post (flat rate).
 
We will refund you the difference if you paid for express post.
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Age Verification

These products are intended for sale to people 18 years or older.

Are you at least 18 years old?