We ship full time from within Australia and offer personalised customer service along with fast shipping times.
All You Need Is Love
We personally pack every order and treat each one with care but cannot guarantee that Australia Post will show the same courtesy.
All devices and e-liquids are carefully packaged and posted in a polycell padded envelope or a priority box depending on the size of the order. All e-liquids are placed inside zip-lock bags.
We cannot be responsible for mistakes made by Australia Post including misdirected, lost or damaged parcels. If your e-liquid is damaged in transit, it can cause the e-liquid to spill. Any spills will be contained within the zip-lock bag to avoid any further spillage.
Once an order has been processed and shipped, customers will receive confirmation and tracking via email. On arrival day you will receive notifications via sms and email that your parcel is on approach to destination.
If no one is present to sign for parcel on its arrival, the parcel will be sent to nearest post office. Customers will be notified via sms, email, and letter box of the location of post office for collection of parcel. Please ensure that ID is present for post office collection.
We ship orders Monday through Friday. Purchases made after 3pm AEST may not begin processing until the next day. If you place your order after 3pm AEST on a Friday, your order will be shipped the following week. We do not ship on public holidays, please consider this when placing your order.
|Flat Rate||0-1 Business Days Processing, 2-6 Business Days Transit|
|Express||0-1 Business Days Processing, 1-3 Business Days Transit|
|Free Express Shipping – Orders Exceeding $75||0-1 Business Days Processing, 1-3 Business Days Transit|
|Returns||We will cover return postage for warranty claims for orders shipped with Flat Rate and Express. Excludes Free Express Shipping.|
*Postage ETA via AusPost
We ship to all 50 State in the U.S, Canada, UK, and most major Europe Nations (excluding Pacific Islands) All orders will be sent via Pack And Track International Post.
- Vapouroxide has a flat rate shipping fee of $25 AUD for all our overseas orders.
- Registered Post with tracking is our preferred method. Depending on location postage restrictions and duties may apply at the customers expense, parcels may have to be sent by Air Mail with no tracking.
- Battery cells are excluded from postage internationally due to flight restrictions.
- All orders are posted from Australia, delivery time 4-15 working days (depending on location).
Due to Australia post policy, all loose lithium-ion batteries cannot be shipped via express post (air) as they are deemed a dangerous good.
Lithium-ion batteries present a fire and safety risk if transported by air craft. Australia Post limits how lithium batteries can be sent, and we are required to send these items in compliance with Australian and international regulations. Read more.
VapourOxide will only ship lithium-ion batteries by standard parcel post which is usually road freight. If your order does contain lithium-ion batteries and you choose express postage or qualify for free express postage, VapourOxide will send your items by standard parcel post. A refund of the difference will be issued if you have paid for postage.