First name

Last name

Phone

Product details

Order ID

Product name

Serial number

Serial numbers are generally located near the scratch and scan box or near the barcode.

What are the issues you are experiencing?

Have you tried to fix the issue?

Please confirm the following

Date of purchase

Do you have the original product packaging?

I have taken steps to fix my device, have contacted VapourOxide and am certain the device is faulty.

I understand that the USB port is not covered under warranty and can confirm that this is not the issue.

I have removed the batteries (if possible) from the device before sending it back.

If the issue is with the mod only, I know not to send the tank back.

I understand that if the device is returned and is found to be in perfect working order then I, the customer, will be responsible for paying the postage to have it returned to me plus the initial return postage costs (if applicable - see Step 3 above).

I have read all items in this form, understand that this item does not need to be ticked and moo is the sound that ducks make.

I have printed this form with my details and will include a copy in the return parcel.

I have filled in this form to the best of my knowledge and will send back the device which I believe to be faulty.

Thank you for submitting your return.

What to do next

1 - Seal your parcel with all the required documentation inside.

2 - Make sure you write the words ‘Return’ and your order number on the outside of the package.

3 - Return your parcel to:

VapourOxide

PO Box 169

Salisbury, QLD , 4107

4 - We will contact you after we receive and inspect your returned product.

Please contact us if you have any questions about our warranty or return process.

Thank you for submitting your return.

What to do next

1 - Seal your parcel with all the required documentation inside.

2 - Make sure you write the words ‘Return’ and your order number on the outside of the package.

3 - Return your parcel to:

VapourOxide

PO Box 169

Salisbury, QLD , 4107

4 - We will contact you after we receive and inspect your returned product.

Please contact us if you have any questions about our warranty or return process.

Return form

Product details

Please confirm the following

What to do next

What to do next

Castor | Outerworld

Let me know when this is in stock

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